You may return or exchange items within 30 days of purchase. Here's how it works:
- Returns and exchanges: Whether you're exchanging for a different size or simply changing your mind, you're responsible for covering the return shipping costs. Please ensure that all items are returned unworn, unwashed, and in their original condition.
- The only exceptions: Nobody should pay for our mistakes. If you receive the wrong item, size, or color, or receive an item that is defective/damaged (excluding damage from shipping) we'll take care of the return shipping and make it right. All these exceptions disappear if you have washed or worn the item, so please ensure your order is good-to-go as soon as you get it.
To start the return or exchange process, email us at returns@pillionoutfitters.com, and we'll assist you with the next steps.