FAQs

Welcome! Consider this our shakedown run. You’ve caught us in the exciting early days of our business launch. To ensure everything runs smoothly, we're starting with U.S.-only shipping for now. But don’t worry—international shipping will be available very soon! Thank you for your patience and support!

Each piece of apparel will have wash instructions on the inside neckline, but here's the brief version. Wash cold and gentle, then hang dry.

You may return or exchange items within 30 days of purchase. Here's how it works:

• All returns and exchanges: Whether you're returning a defective item, exchanging for a different size, or simply changing your mind, you're responsible for covering the return shipping costs. 

Please ensure that all items are returned unworn, unwashed, and in their original condition.

To start the return or exchange process, email us at returns@pillionoutfitters.com, and we'll assist you with the next steps.

Absolutely not. We maintain local inventory and personally inspect each product for quality before shipping. When you order from Pillion Outfitters, you're getting carefully crafted products directly from us, ensuring the highest level of quality and care.